Tech Weekly Wanderings – Sep 04, 2016

Tech weekly wanderings…

By the numbers:

  • 39 meetings
  • 5 implementations
  • 1 business function

Highlights this week:

  • I was invited to attend an informal evening with executives from 4 other banks who all lead a technology team focused on anti- money laundering systems and processes. The evening was hosted by a consulting vendor we work with, and I wasn’t sure what to expect. I was happy I made the decision to attend. We shared some knowledge, I made connections with smart people I normally wouldn’t have met, and we realized we had a lot of common challenges based on the similar mandates we have in our jobs and the changes we are trying to influence in our organizatons.
  • My team implemented a new system several weeks ago.  Everything seemed fine until this week when we launched a new function in the system to 88,000 employees. 8am and all was well. 8:45, not so good as the system started to slow. Quick work and debugging by my team and the vendor determined a database choke point. Cool heads, focus, and teamwork were required. Escalation calls, a fix was identified, tested, and implemented. Communication was required – for the technical teams working to implement the fix, the business team sponsoring the work, and the employees impacted. These are the moments that test a technology team. It’s easy to get caught up in one aspect – trying to find out who made the mistake and not working on the fix,  communicating how it happened and not looking for root cause, or working on the fix without communicating the impact or the progress. The team pulled through and before the day was done, all was back to normal.  Just another day in technology.
  • Met with my mentor and had a productive session.  I had a specific agenda ready and came away with advice on a topic I was pondering, homework on an area for growth, and positive feedback on some actions I had taken since our last meeting.
  • Met for coffee with a colleague I haven’t seen in a few months who lives in another city.  We used to be on the same team and have both moved into new jobs so we no longer work together directly but still work for the same company.  It was great to catch up, discuss our new jobs, and give each other friendly advice!
  • Reviewed a technical solution that we are preparing for inclusion in a business case.  My team is doing a thorough job of considering options and taking into account how to leverage the solution for future business groups.
  • Rounded out the week with 3 martial arts classes (learned some tips for landing my hook kick with more power) and an all day motorcycle trip with friends.

I’m ready for the next one.  Enjoy your week!

~ Kelley

7 Comment

  1. Parul Verma says: Reply

    And all this in one week? AWESOME Kelley 🙂
    Have got so used to emticons that was looking for the “clapping hands” icon
    Very inspiring
    Sometimes its the informal meets which really broaden our horizon or perspective or gives a common ground and the feeling “We are not alone” and can share challenges and solutions.
    Yes, very important to look into the cause, communicate and fix or get it fixed simultaneously – just the way it is with Technology currently.

    SO, thank you 🙂

    1. Kelley says: Reply

      Thanks for the feedback. It is always important to know we are not alone, especially in times of stress. And technology issues sure can be stressful until they’re understood.

  2. Sudhish Pathuppilliath says: Reply

    I really liked this part “These are the moments that test a technology team. It’s easy to get caught up in one aspect – trying to find out who made the mistake and not working on the fix, communicating how it happened and not looking for root cause, or working on the fix without communicating the impact or the progress. The team pulled through and before the day was done, all was back to normal”
    A good coaching for everyone in the technology team including me.

    1. Kelley says: Reply

      Thanks for the feedback. There is definitely a pattern to the analysis and fixing of technical issues. It’s easy to be single focused on the code and forget the people who need to know what’s happening! Balance is important.

  3. YOGESH VERMA says: Reply

    This is Great and sounds like another action oriented week is done and dusted. Good for you Kelley…cheers

    1. Kelley says: Reply

      Thanks Yogesh! Another week ‘done and dusted’. I like that phrase. It helps to remind me to look forward and not back.

  4. alice says: Reply

    Kelly,
    You have always been inspirational. Although not your choice I am sure, handling implementations gone wrong is where you shine. You can manage chaos like a maestro conducting her symphony. To everyone on the outside all is under control.

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